Totally unsatisfied " Absa Private banking client"

Absa Private banking seems to have taken a tank, absolutely no service, no communication no feedback given to me. Been two weeks trying to find out as to whom my new Private banker is and still no feedback, sent emails sent over two hours on phone call being transferred from person to person..... finally get a number for some whom is said to be high up in private banking and all they ask is for another email to be sent lol i mean what is that?? isn't the point of having private baking to to make banking easier??? especially for the fees we are charged!! ABSA seems to have lost the plot. think its time for a change, they have already lost the opportunity to finance my vehicle looks like other banks are stepping up!