Totally Unresponsive during Lockdown
I have tried to close a business account with ABSA lust as lockdown started. My business has failed and I have no money in or out of the account. I sent an online request asking what documentation they need. They rep**** 48hours later saying my ticket request was closed.... nothing else. I tried again to get help on line through the small business division two weeks ago. No response. Useless!
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Absa's replyOfficial
23 Apr 2020, 15:47Dear Michelle Morris Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply23 Apr 2020, 15:47
Official
Dear Michelle Morris Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,