Totally unacceptable

I tried to get hold of Absa regarding statements that was never send to me for a personal loan. They send me from one department to another eventually putting me through to general enquiries.

I am now holding on for 23 min when eventually an agent picked up, telling me once again I am not at the right department. Putting me through to yet another department where the line was disconnected.

What happened to service delivery. This call was costing a fortune and wasting my time. And now I have to phone again. This is ridiculous.