Total lack of service without any excuse

This morning I went to the ABSA Southdowns branch with the intention to open a deceased estate account. I phoned in advance to ensure I take all the documents required and was at the branch at about 09:45. I was told to wait for the consultant with two other ladies.<br> <br> By 11:00 (when the branch closed) only one of the ladies that was waiting with me was assisted. At about 11:30 one of the tellers, a Johny, came to assist me but by this time I was already convinced that I no longer want to open a new account so I merely requested that the deceased person's bank accounts be closed and the funds be paid out with a bank cheque in the name of \Estate late ...". The response I received was that they can't do it because it is after closing time and the manager is in anyway not in to approve the transaction ! And this after waiting almost 2 hours for 2 people in front of me to be assisted?<br> <br> I have decided that not only will I not open the deceased estate account with ABSA and cancel the deceased's accounts"