Total lack of feedback.

I had money ****** from my Internet banking accounts on 28th April 2018. I was phoned on the same day and alerted by the ABSA ***** dept and told that the money had been put on hold at the two banks that the money had been transferred to, namely Nedbank and FNB. Internet banking was suspended, I was sent forms to have completedat my local branch and on the 7th of May, someone from the ***** department informed me that I had to go to the local police station, lay a charge of ***** against persons unknown, and send the affidavit back to the lady in the ***** dept.

I was instructed to leave the Internet banking suspended for about two weeks and then go into the local branch to reinstate with a new password, new pin and install the Banking App on my phone, which I duly did. I survived by using my credit card and a small amount of cash on hand. Before I knew when I was going to reinstate my Internet banking, I borrowed some money to fund my upcoming Debit orders, but Alas, after I reinstated the Internet Banking, on the 20th of May, the original ****** accessed my accounts AGAIN and virtually cleared me out for the second time.

Fortunately for me, ABSA ***** dept managed to get back the money from the Nedbank accounts it had been transferred to. The money that went to the FNB account was (and still has not) been repaid, due to a problem with the affidavit that I had received from the Police. I was not informed that there was a problem and only found out about it by getting the ABSA Relationship Manager from our company involved. My emails to the lady in the ***** dept go un-answered, and attempts to phone are an excercise in futility. In desperation I phoned the Complaints division af ABSA yesterday and was told "Nothing I can do, you have to phone the ***** division", which I did not find helpful at all!!

As a pensioner, who overnight lost his entire savings, I am aware that the effect this sort of thing happening to an ABSA client with no other source of income, or a Business, the effect would be devastating. The Business would probably go out of business. The lack of care or any form of feedback is disgusting!!!

Shame on you ABSA.