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Vanessa D
1 reviews | Active since Mar 2009
23 Mar 2021, 14:38
Total Frustration....
I am once again trying to transfer my card from Virgin to ABSA. A week ago I was asked for a copy of my ID card front and back, it was sent and acknowledged. Today I am asked again, after phoning to see what had happened as I have ad no feedback, for a copy of my ID card front and back???? I would appreciate contact details of a supervisor that can help me......
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Replies (3)VD
Vanessa D's updateReviewer Update
26 Mar 2021, 12:50Ofentse Nakeng phoned me and has been an absolute pleasure to deal with. He did not give up until we had the whole matter sorted out. I will definitely contact him if I need any assistance again. Ofentse is really an asset to ABSA and knows how to deal with clients.
VD
Vanessa D's update26 Mar 2021, 12:50
Reviewer Update
Ofentse Nakeng phoned me and has been an absolute pleasure to deal with. He did not give up until we had the whole matter sorted out. I will definitely contact him if I need any assistance again. Ofentse is really an asset to ABSA and knows how to deal with clients.
VD
Vanessa D's updateReviewer Update
26 Mar 2021, 12:54Ofentse is from ABSA The Glen if you have problems I highly recommend you contact him.
VD
Vanessa D's update26 Mar 2021, 12:54
Reviewer Update
Ofentse is from ABSA The Glen if you have problems I highly recommend you contact him.
Absa's replyOfficial
26 Mar 2021, 16:22Dear Vanessa
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply26 Mar 2021, 16:22
Official
Dear Vanessa
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management