Total dissapointment ABSA

<p>Hello. I did an Internet payment on Monday 3 October for R29040.00 instead of R2940.00. I realized immediately that I had made this mistake and went straight to Absa, the branch in Plumstead that I have been going to ever since I have been with absa and asked for help. None of the staff knew what to do. All they said is I must go home and send an email to dispute it and sit and wait. Which is ridiculous, this is R29k we are talking about and I’m expected to just go sit around at home and wait. I insisted that Marious who is the manager at the Plumstead branch, to send an email on my behalf and CC me in. He eventually said he would do it but I never ended up getting copied in. This was at 10: 52. As I have proof. I then waited and no response. I phoned the person I paid the incorrect amount of money to and informed him that my bank was sorting it out. I can send you a copy of this. Tuesdays I still heard nothing so I phoned Capitec and heard that this man had spent most of the funds already. They immediately put a hold on his account for 7 days and we're waiting on absa to get hold of them. My funds reflected in his account at 3pm on Monday . This should of never happened if absa had acted on my behalf and stopped immediately. I feed Capitec has done more for me than my own bank. Reference ********** 7 from Capitec. They then phoned me back on Tuesday to say he had phoned them on Tuesday at 8 15 to ask for the account to be unblocked. I sent off two more emails to dispute this. I also delt with a manager Paul Forte who then also sent more emails. Reference CCP ********** to formal action line. I have reported this at Diep River Police station as this person has a few ***** dealings. What woud of happened if my card was ****** and someone drew 29k out my account? Would you also be fine with that? I have been a client with absa for more than 20 years and this is how you deal with the situation? PS. Please don’t ask me for my account number on here. You have my number, you can phone me for it. It is very unprofessional to ask me for my account number on a public thread.</p> <p> </p> <p> </p>