Total Disregard, Shocking service, ****py process

Why was your client not advised beforehand that his vehicle will be towed?<br> The client specifically requested for his vehicle to be driven & not towed, but this was done anyway? Why was your client not advised of this amount he contacted u for the final figure to bring his account up to date on the 25-01-2015?<br> When the client wanted his vehicle released,only then did someone advise him that there is a further amount of R2500 outstanding for towing?Why was it towed when a 'DRIVER' collected the vehicle from your client? <br> Who requested this and why was this done without anyone advising the client of the costs involved? <br> Your client was later advised that there was no drivers available on the day therefore the car was towed to storage in Boksburg,who's problem is that? Surely if u are understaffed and u need to find another solution,the client cannot be burdened with the costs involved if u had to use planB?<br> 17days after payment was made, he still does not have the car. He asked for the invoice and to date, no invoice, no one answers calls or emails. I'm starting to wonder what is going on behind closed doors ABSA?<br> ABSA disregards its client & the situation they have placed him in.