Total disregard for whats left of their customers

I received a call from an attorneys firm this morning advising me my ABSA creditcard is being handed over!!!!! I do NOT have an ABSA creditcard!!! I had an Virgin Money card which I was repaying at R43 a month just to keep the account open and havent had a card in 10 years!!! After calling the ABSA callcentre they advised me my debitorder was stopped by themselves on the 25th of February this year with the reference "autocancel" on my statement. I have not received one phonecall from ABSA, not one email, not one letter. NOTHING with regards to this and now the attoneys want to give me discount on a balance of R2800!!!!!!!!!!! for what??? a premuim of R43 per month of which THEY cancelled my debitorder. No wonder they are rated as no 6 bank in SA and a confidence rating of 2.6 out of 10. How come the attorneys can pick up a phone and sent me an email????? Ive never had to deal with such an incompetant financial institution.EVER.