Total disregard for customers in trouble!!!!!

On the 19th October I was de*****ed on my Absa online banking. Vodacom blocked my line at the same time. Absa ***** rang me on the landline and asked if I was banking at the time. I said no so they stopped one payment going through but not the other!!!! ???? I went to the branch and destroyed the card, No paperwork given to me just a ref. A few days later I rang ***** and they asked where my paperwork was!! None given to me by the branch!! 3 tries later I got the paperwork via email and went to SAP and did what was required.BEFORE THAT PAPERWORK WENT TO ***** ABSA SETTLED THE CASE. NO AFFIDAVIT NO POLICE NUMBER NO CLAIM FORM. I went nuts and that night the paperwork was emailed to ***** who acknowledged receipt of it but have NEVER contacted me,Meanwhile I submitted my grievance to resolve. No contact just acknowledgement of receipt of my complaint. Weeks go by and nothing happens. I ring JHB customer service and she gets resolve to email me. Everything will be sorted by close of business today.FAMOUS LAST WORDS. 6 WEEKS HAVE GONE BY AND I AM OUT OF MY MIND WITH ANXIETY AND NOTHING. Absa really are not interested in their customers best interests and 30 years of loyalty mean nothing. Customer care need not ring me as they cannot solve my problem. Maybe it's time to go the legal route as they are not interested in me and my situation.The anxiety does nothing for my health situation at the moment not that they care.TOTALLY DISAPPOINTED AND FED UP. Customers used to count for something.