Total Disregard For Customer Centricity & Customer Rights

On the 21/02/2015 i emailed Action line to provide me with further information about the Target Save Account. Three days later Absa decided to respond. This was only after i sent an email on the 23/01/2016 asking for a response to my email dated the 21/02/2016. On the 24/02/2016 Stanton rep**** to my email asking me to go into the branch. Really?? For just some info about a product. I rep**** and advised Stanton about the new FSB law of Treating Customers Fairly *TCF* and lo and behold i got the information i required. My question is how many other customers are just brushed off to a branch without the customer knowing their rights??? I simply asked for info on a product!!! Further to this i received an SMS on the 03/03/2016 advising \old internet banking\" will no longer be available. I emailed Action Line for help and clarity and to date i am waiting a response. Action Line does Not care at al for customers....disgusted"