TW
Trevor W
1 reviews | Active since Nov 2011
15 Nov 2024, 18:43
Total cleint disrespect.
Received an SMS on 18 October 2024 from ABSA Durbanville, advising that the Embedded Life Cover on my Gold Value Bundle Cheque Account will be discontinued effective 15 November 2024. When calling at the Branch today was advised that the Free Life Cover could continue, but a NEW ACCOUNT must be opened with a new bank number. Does this comms make sense, instead of advising the client direct via email. So much for client welfare, after being a client prior to the Trust Bank ABSA merger !!!!!!!!!!
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Absa's replyOfficial
18 Nov 2024, 08:30Dear Trevor Willis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply18 Nov 2024, 08:30
Official
Dear Trevor Willis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Best regards,