LN
Luyanda N
1 reviews | Active since Mar 2019
12 Mar 2024, 13:21
Torture
What a traumatic experience with ABSA. We lost my mom just last week and are being subjected to insane holding times (41 minutes and counting) from ABSA trust and ABS life claims. I feel tortured to have to grieve and be subjected to this. You cant subject people to such!
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Replies (2)LN
Luyanda N's updateReviewer Update
14 Mar 2024, 13:44You can't be serious! I have literally called ABSA Life 8 times regarding the same life policy, today included and you keep on taking me for a ride. How can consultants call every single day since the 6th of March claiming documents that were submitted and re-submitted are missing?! What level of crazy incompetence is this?!
LN
Luyanda N's update14 Mar 2024, 13:44
Reviewer Update
You can't be serious! I have literally called ABSA Life 8 times regarding the same life policy, today included and you keep on taking me for a ride. How can consultants call every single day since the 6th of March claiming documents that were submitted and re-submitted are missing?! What level of crazy incompetence is this?!
LN
Luyanda N's updateReviewer Update
14 Mar 2024, 13:47What you fail to realize is that amidst your clumsy approach to claims and queries, people's lives are at a literal standstill. One cannot even grieve because ABSA has made us clowns and wasted a lot of our much needed funds over your own incompetence. I doubt I will remain a customer with my own estate in your shoddy hands after this!
LN
Luyanda N's update14 Mar 2024, 13:47
Reviewer Update
What you fail to realize is that amidst your clumsy approach to claims and queries, people's lives are at a literal standstill. One cannot even grieve because ABSA has made us clowns and wasted a lot of our much needed funds over your own incompetence. I doubt I will remain a customer with my own estate in your shoddy hands after this!