Topsy Mhlaba excellent service.

In the month 28 September 2017, I deposited R17 556 into the account belonging to The Cyber Security Institute. This was the tuition for my son's training. The following day we were informed by a vague email stating that the training had been postponed. No alternative dates were provided. In an attempt to call the institution, we were made aware by 1023 directory that no Telkom number was registered to such an institution. Entering the business dress into google maps, I noticed that the coordinates yielded an empty field. I immediately rushed to my Absa branch to try and have the EFT reversed.

I was assisted by Topsy Mhlaba, the Customer Services Clerk. When she checked the system, it was apparent that the transection had already gone through to the FNB account. She swiftly contacted the forensic department at FNB requesting them to intervene. We were then instructed to open a police case for any further action to be taken in stopping the payment. After receiving a case number, the school in question sent a second vague email requesting my banking details for a refund. Already shaken up and unwilling to part with my personal information, I informed Topsy of this email. She took it upon herself to assist and mediate between us and the "school". On the 13th October she furnished them with ABSA's bank account number and instructed them to pay the money into the banks account. On the 18th October, the money was then paid back in full in my account.

I cannot thank Topsy Mhlaba enough for her outstanding efforts to assist me in what could have been a painful saga. Her patience, enthusiasm and sheer determination shone through out without ever faltering once. She is a great and rare asset to Absa Mega City.