CM
Claudette M

1 reviews | Active since Mar 2018

24 Oct 2019, 14:55

Toooooo high home loan repaymenta

I have an home loan with absa for 7 years now. I am currently in arrears due. To the fact that I am paying almost 13%interest on my loan borrowed. That is why I went into arrears now. And again. It's ridiculous they still increase the payments each month when you in arrears. Another thing I cannot understand is that my loan term is 30 years I can't understand y. Each and everytime I get affected by interest as I would understand it suppose to be fixed. This is ******* and leeching. Of. People like us who are trying to accomish things of our. Own.

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Replies (1)
Absa
Absa's reply25 Oct 2019, 09:37
Official
Dear Customer
 
 Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
 
 Kind regards
 Nthabiseng Sibande
 Customer Value ManagementAbsa Bank Ltd