TOO LAZY TO ATTEND TO CLAIMS & EMAILS

Insurance Absa HOC ***.<br> My patio roof was damaged by hail on 26 Feb 2016 and I submitted a claim the next day electronically. All that has happened is SOMEBODY came to see the damage. He did not introduce himself,his company nor even give a business card of his firm. He had no equipment to measure the damage except a cell phone to take pictures. He did not seem very sure as to what was to be done and in fact acted like a backyard shack Johnny trying to scrounge work.<br> I have also submitted my own quote for fixing the roof, from a reliable company, for claim no ***, but absa has ignored this.<br> It is now into 4 weeks since my roof has been damaged and Absa has done NOTHING about it.<br> My property is getting wet every second day while Absa sleeps.<br> I even went into an Absa branch and made out a complaint ( no *** ) which Absa has also ignored.<br> <br> Now I want to know why I am treated like this. Other claims for damage done at the same time have been settled & paid out. Why is Absa sitting on their backside with their finger up it as well doing nothing about my claim. They are even too lazy to answer emails of which I have sent 4. I hope this gets some response from absa hoc.