Too busy to assist a client

I am an ABSA Private Bank client. Not because I app****, but because they offered it to me. I changed banks as a result - Big Mistake. Since becoming a client their service went from OK to non-existing. Friday I needed to make an international payment. Because I am on holiday, along the Garden Route, I called the George branch, where the private banker referred me to the international banking representative. She could not help me to do an internet transfer, because I log onto my internet profile with my business account number and I needed to do the payment from my personal account. WHY?? Really,... in 2019 ABSA can not get their systems to do such a transaction - pathetic. Anyway, the friendly lady suggested I go to the nearest branch in Knysna and ask the international banker to assist me. At the branch the international banker REFUSED to see me. She was standing in as manager and was too "busy" to see me. Doesn't she realise that her clients are more important than anything else?? Eventually I had to complete the forms in the branch, while the friendly lady in George told me what to do, over the phone. Please remind me what benefits I get for being a Private Bank client? Except of course for paying an exorbitant amount in bank fees. Good bye ABSA I am taking my business elsewhere. Remember, 15 years ago you were the no 1 bank in SA. You were also voted the best company to work for. And now? - possibly the worst!