Too Big to care!!

ABSA keeps sending me messages that I need to take in my proof of ID and residence, or they will close my accounts.<br> I have sat in a branch for over an hour, waiting in line, with my little two year old, while I am pregnant and feeling like fainting, just so they can have their documents, and then they still kepp sending me these threatening messages??<br> I call them, so they give me a nr to call for their Fica offices, which I have been on hold with for 44 and a half minutes so far!!!<br> <br> Where do I go people???<br> Who do I speak to???<br> <br> FNB???