Told By ABSA they cannot send me emails???

ABSA informed us that from April 2016 all posted letters will be charged at R20 per letter. I am assisting my Mom & Dad with there Banking as I have power of attorney on there accounts. My Father requested ABSA to email all notices of investments bank statements extra to my email address as the post is arriving 3-4 months late now. ABSA agreed to send all post via email. when I inquired as to why this was not happening a moth later. was informed ABSA cannot send email and could not tell me why? as no one at the bank knew. Mom & Dad are both technology challenged and have no computer or smart phones. they are looking to me for assistance. PLEASE HELP