Today,tomorrow,never!

After declining 2 calls to increase my credit card with Absa I decide to apply online, cos who has the time to go into a branch? Imagine my dismay when I had to do 3 follow up calls, actionline the matter and have a case manager Kim Rousseau assigned to my matter and still 3 wks later .they are calling for banks statements(authority given to obtain) and a list of expenses (done online).i have been dealing with them since Volskas days and not a single default in payment,in fact my credit card is settled in full most months. Pathetic Absa. You can't get simple processes right not even your actionline dept is of any use.