TODAY, TOMORROW, NEVER AGAIN!!!! International deposits still not released to my account, 2 weeks later, nobody has bothered to contact me!

<p>Whilel travelling in Thailand, I rented vehicles from 2 different car rental agencies which required an upfront deposit to be charged to my credit card. Once the vehicles were renturend the deposits were refunded to my Absa credit card and the supporting documentation, as proof, was sent to me. However, both refunds are still not available in my Absa account.</p> <p> ...and so my frustrating journey with Absa started!</p> <p> </p> <p>June 16, 2017 - Emailed ********** to inform them of the incoming deposits as I am still out of the country I am unable to visit a branch personally. Which, in the first place, I shouldn't have to do.</p> <p> </p> <p>June 19, 2017 - An Absa Inward payment consultant (IPC) contacts me, requesting my account number and I respond with all my details.</p> <p> </p> <p>June 21,2017 - I contacted the IPC to follow up on the progress of my enquiry, to which I get no response.</p> <p> </p> <p>June 27, 2017 - I contacted the IPC again, as it has been a week and I have still had no response. By this time I had managed to obtain the necessary paperwork from both car rental agencies and attached this to my email hoping to speed up the process.</p> <p> </p> <p>June 28, 2017 - A second IPC is now involved and has forwarded my latest email and documents to the first IPC I was dealing with asking his colleague to assist me with tracing the funds.</p> <p> </p> <p>July 4, 2017 - I emailed both IPC's as I had still had no feedback or response and the matter had still not been resolved. Nobody has even bothered to acknowledge that they are assisting with the matter. By this point I am extremely frustrated and have copied in all email address I was able to find - for multiple departments, hoping that someone can assist!</p> <p> </p> <p>July 6, 2017 - STILL NO RESPONSE! Out of all the departments I have included in this matter....NOBODY HAS RESPONDED!!</p> <p>I have sent yet another email, and am hoping to have this issue resolved without any further delay. At the moment, I am getting more response from their damn automated emails.</p> <p> </p> <p>EARTH TO ABSA.HELLO?! IS ANYONE OUT THERE????!</p> <p> </p> <p>#PAYBACKTHEMONEY!!!!!!</p>