AS
Anele S

1 reviews | Active since May 2011

28 Sept 2016, 10:07

Today, Tomorrow , Never

<p>Unacceptable service delivery. They promoting the bank so beautiful but when you need to deal with a matter it is another story. I am shock to find myself in a predicament with my application where online advisors and branch consultants do not understand what is expected of them. This is almost a month that my application is still in process and to date no one knows what to do. everything is approved but they dont know who will do the pay out of the funds. this is unacceptable</p>

0
Replies (4)
Absa
Absa's reply28 Sept 2016, 13:10
Official
Dear Anele Thank you for bringing this matter to our attention. Please provide me with your ID number to enable me to investigate . Kind regards Claudette

Best regards,

AS
Anele S's update28 Sept 2016, 13:34
Reviewer Update

Dear Claudette

my reference no is ***

Absa
Absa's reply28 Sept 2016, 14:09
Official
Dear Anele The reference number is not giving me any details, hence the request for your ID. Kind regards Claudette

Best regards,

AS
Anele S's update28 Sept 2016, 14:11
Reviewer Update

*** / ***