SH
Sebastiaan H

1 reviews | Active since Oct 2010

05 Nov 2015, 10:36

Today, Tomorrow & 3 weeks later...

On the 15/10 I withdraw money @ an Absa ATM @ Engen garage on Klipriver Rd, I withdrew R2000 but only received R700, the manager Andries @ Engen garage said that that was the 3rd time that week that that had happened. I went to Absa Bank in Southdale and was told that by Tanya Pillay it would take 5 working days to reconcile the ATM, 3 weeks later no response from Absa I went back to Southdale branch this morning and was told it would take another 5 days, then I asked to see the branch manager Anna Da Silva, she made numerous calls to different departments demanding answers, for the hour I was sitting in the bank no-one bother to call her back either, I wanted to close my business account with them and was told I couldn't do that until the matter has been resolved. 3 weeks later NOT a single phone call, sms or email regarding this matter from anyone @ Absa Bank. According to Anna Da Silva the ATM does not belong to them, I went back to the garage and this ATM does belong to Absa and not \supported"by Absa. The manager Andries @ Engen garage has put an out of order sign on ATM due to all the issues they are having with this specific ATM"""

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Replies (1)
Absa
Absa's reply05 Nov 2015, 12:00
Official
Hello sebas777,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd