NE
Nella E
1 reviews | Active since Nov 2021
25 Nov 2021, 16:14
To good to be true!! Absa why does it take so long???
If I could I would have rated them with no stars today!!!!!! As Im currently under debt review Absa placed a hold on to my account which meanse I have to phone their debt review and collections contact centre and have them refund my funds from one check account to my other absa check account. But this takes them 3-4 working days!! What I dont understand is that the funds is there and its an Absa account so is it that hard or difficult to release funds that it takes that long to process a simple transaction???? I want my funds but Absa says I need to wait im really going to close my account by them!!!
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Absa's replyOfficial
26 Nov 2021, 08:39Dear Nella Engelbrecht Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care
Absa's reply26 Nov 2021, 08:39
Official
Dear Nella Engelbrecht Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care