Title: Dissatisfaction by ABSA response on 2(two) funeral policies that I never asked ABSA to activate them.

Type: personal

Message: As an ABSA client, I only noticed after being asked whether I intended increasing the policy premium when called by ABSA Life Insurance Agent.After withdrawing statements,called after Life Insurance I was asked by Mr Molefe for a written submission regarding the cancellation of 3 policies, of which one(1) policy I knew about. Since the submission of my letter forwarded in August regarding my resignation and refund on 2(two) policies that I never activated with the company. I only got a call from Mr Molefe(Manager) on the 24th November 2017, indicating that I won't be refund due to the documents involved in a fire crises they experienced. I was really devastated hearing such A big company like ABSA destroying critical documents or MUST BE ARCHIVEING at least for 10(ten) years.Other policy was activated in 2007 and the other in 2013.The amount to be recovered is more than R10.000. The amount being deducted R42,90 FROM 2007 AND R93.00 from 2013.It was not easy to detect the amounts debited because the didn't notify me on the 15th of each month when all my accounts were debited.I will humbly appreciate your assistance and intervention. Yours Faithfully Ms Rabaloi PM