MK
Martin K
1 reviews | Active since Feb 2018
06 Aug 2019, 12:53
Tired of poor responses.
I have a platinum mastercard which is due to be replaced due to it's expiry date - expires Sep 2019. For some reason, when I log in onto my internet banking, I cannot see any of my transactions made in the last 2 weeks. I have not been contacted to tell me I am getting a new card number (nok0t sure why I would be getting a new one) and that a new one is available and needs to be replaced in 7 weeks time. Sending emails and icluding actionline in on the emails - it falls on deaf ears and it is very fustrating. Customer complaint reference no is supp**** below
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Replies (2)
Absa's replyOfficial
06 Aug 2019, 13:50Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Absa's reply06 Aug 2019, 13:50
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
MK
Martin K's updateReviewer Update
06 Aug 2019, 14:49What has happened to my reply from you personally saying "... We received your complaint dated 2019/08/01 and will contact you within 8 business hours. ". Looking at the response on the email, I take it that nobody has gone home since then thinking it is still within the 8 hours?
MK
Martin K's update06 Aug 2019, 14:49
Reviewer Update
What has happened to my reply from you personally saying "... We received your complaint dated 2019/08/01 and will contact you within 8 business hours. ". Looking at the response on the email, I take it that nobody has gone home since then thinking it is still within the 8 hours?