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Angelina T

1 reviews | Active since Mar 2019

04 Mar 2019, 22:31

TIRED OF KATLEHONG ABSA BRANCH

I am a small business owner,I have a liquor and a mini grocery store,therefore my business is cash intensive.Today I visited Absa Katlehong branch at 9:00 am to deposit an amount of R30 000 into the SAB account as I always do.There was a new guy that was assisting me,he counted the money in a dubious manner and told me that my money was short of R30 which I gave him,he was also assisted by Chauke to count,Thembi also came to assist and told me the money was short of R90 which I also gave her,they then processed my deposit I then left the bank.In the late afternoon after 17:00 I was contacted by Thembi to say my deposit is apparently now short of R800 and that I must check my books.I have never been this frustrated.First of all I have an issue with how the new guy counted my money which is making me question how the money can now be short of the large amount of cash long after I long have left the branch.I am overall tired of how I have been treated at this branch,if they are not complaining about my coins is my money being short.when I tell some of my business associates they also complain about the same thing.I feel like we are been taken advantage of here.I even phoned SAB to request if they can't move the account to standard bank due to this constant irregular counting of our money at Absa branches.SAB must just help us as business owners and move their account to another bank so we can bank our money trouble free.The level of unprofessionalism in township branches is shocking.mystery shoppers must be deployed to go and witness this.

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Replies (2)
Absa
Absa's reply05 Mar 2019, 17:01
Official
 Dear Customer  Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.  Kind regards
 Nthabiseng Sibande
 Group Customer Care
 Absa Bank Ltd 
Absa
Absa's reply06 Mar 2019, 09:55
Official
 Dear Customer
 
Thank you for bringing this matter to our attention. As per our telephone conversation today kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
 
 Kind regards
 Nthabiseng Sibande
 Group Customer Care
 Absa Bank Ltd