Tired of Begging ABSA to Resolve the Guarantee Issue

Ref Accounts: ******xx756 (current) and ******638 (moneymarket)

I have requested on many occations through the business banker (some of these personal bankers are no longer at ABSA but I do have the emails proofs of the requests) since 2018 with regards to cancelling a guarantee of R***,000 on account ******x638 that we have on our money market account. The letter of guarantee has been delivered to ABSA yet ABSA has not cancel the guarantee and release the R***,000. The last I heard from the business bank was that the legal department was sorting it out - that was MAY 2021. The business banker has since departed from ABSA.

If this is not resolved I have no choice but to log a formal complaint with the Banking Ombusman.