KB
KENNETH B
1 reviews | Active since Mar 2009
06 Oct 2023, 10:22
TIRED
I have written about this before and I am again instructing that the debit order for the will that was cancelled many years ago be stopped. I have reversed and stopped the debit once again and this has a financial implication on my side. Debit orders are not reversed for free. I am now considering closing my account that I have had for years. I am tired of complaining about the samething every year.
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Replies (6)0
Replies (6)
Absa's replyOfficial
06 Oct 2023, 12:17Dear Kenneth Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply06 Oct 2023, 12:17
Official
Dear Kenneth Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care
Absa's replyOfficial
10 Oct 2023, 15:12 Dear Kenneth With reference to complaint number C-***1.
I have tried calling you to authenticate as your details differ to that on our system. Absa Trust has also sent you an email on 09 Oct 23 of which they are waiting for your response.
Kindly advise on what number can I call you and when will be a convenient time to call you. Kind regards,Vanessa CroweGroup Customer Care
I have tried calling you to authenticate as your details differ to that on our system. Absa Trust has also sent you an email on 09 Oct 23 of which they are waiting for your response.
Kindly advise on what number can I call you and when will be a convenient time to call you. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply10 Oct 2023, 15:12
Official
Dear Kenneth With reference to complaint number C-***1.
I have tried calling you to authenticate as your details differ to that on our system. Absa Trust has also sent you an email on 09 Oct 23 of which they are waiting for your response.
Kindly advise on what number can I call you and when will be a convenient time to call you. Kind regards,Vanessa CroweGroup Customer Care
I have tried calling you to authenticate as your details differ to that on our system. Absa Trust has also sent you an email on 09 Oct 23 of which they are waiting for your response.
Kindly advise on what number can I call you and when will be a convenient time to call you. Kind regards,Vanessa CroweGroup Customer Care
KB
KENNETH B's updateReviewer Update
16 Oct 2023, 12:10Good afternoon, Note that after the telephone discussion i got an email to say that my matter has been closed and if I need anything I must call wills department. This is after we have agreed that I will sign and send back the document by end of day today (Monday 16 October 2023). I made it clear that I am not happy with me having to sign and send back a document after I personally went to the branch to have this done. Absa note that after receiving the email from Paul van Gaal telling to refer my query to wills department, I also have decided not to forward the document anymore. I will go to FNB to have a new will done that will overide the copy I have with Absa. The service I am getting now from Absa is the reason I moved my main account to FNB. I hope Absa will not debit my account anymore as this has a financial impact when i reverse the transaction.
KB
KENNETH B's update16 Oct 2023, 12:10
Reviewer Update
Good afternoon, Note that after the telephone discussion i got an email to say that my matter has been closed and if I need anything I must call wills department. This is after we have agreed that I will sign and send back the document by end of day today (Monday 16 October 2023). I made it clear that I am not happy with me having to sign and send back a document after I personally went to the branch to have this done. Absa note that after receiving the email from Paul van Gaal telling to refer my query to wills department, I also have decided not to forward the document anymore. I will go to FNB to have a new will done that will overide the copy I have with Absa. The service I am getting now from Absa is the reason I moved my main account to FNB. I hope Absa will not debit my account anymore as this has a financial impact when i reverse the transaction.
Absa's replyOfficial
16 Oct 2023, 12:56Dear Kenneth With reference to complaint number C-***1.
My social media complaint is still open and I sent a follow-up email to Paula Van Graan today to confirm if you had sent her signed documents to cancel the will as yet. I still await her response.
Kind regards,Vanessa CroweGroup Customer Care
My social media complaint is still open and I sent a follow-up email to Paula Van Graan today to confirm if you had sent her signed documents to cancel the will as yet. I still await her response.
Kind regards,Vanessa CroweGroup Customer Care
Absa's reply16 Oct 2023, 12:56
Official
Dear Kenneth With reference to complaint number C-***1.
My social media complaint is still open and I sent a follow-up email to Paula Van Graan today to confirm if you had sent her signed documents to cancel the will as yet. I still await her response.
Kind regards,Vanessa CroweGroup Customer Care
My social media complaint is still open and I sent a follow-up email to Paula Van Graan today to confirm if you had sent her signed documents to cancel the will as yet. I still await her response.
Kind regards,Vanessa CroweGroup Customer Care
Absa's replyOfficial
16 Oct 2023, 15:04 Dear Kenneth With reference to complaint number C-***1.
I have just sent you an email and await your urgent response.
Kind regards,Vanessa CroweGroup Customer Care
I have just sent you an email and await your urgent response.
Kind regards,Vanessa CroweGroup Customer Care
Absa's reply16 Oct 2023, 15:04
Official
Dear Kenneth With reference to complaint number C-***1.
I have just sent you an email and await your urgent response.
Kind regards,Vanessa CroweGroup Customer Care
I have just sent you an email and await your urgent response.
Kind regards,Vanessa CroweGroup Customer Care
Absa's replyOfficial
19 Oct 2023, 13:20 Dear Kenneth With reference to complaint number C-***1.
I have tried calling you since the above posting however unsuccessful. Dineo from the Sandton branch has also tried calling you to set up an appointment should you not want to email signed documents to me.
We still await your response to the email sent on 16 Oct '23.
Kind regards,Vanessa CroweGroup Customer Care
I have tried calling you since the above posting however unsuccessful. Dineo from the Sandton branch has also tried calling you to set up an appointment should you not want to email signed documents to me.
We still await your response to the email sent on 16 Oct '23.
Kind regards,Vanessa CroweGroup Customer Care
Absa's reply19 Oct 2023, 13:20
Official
Dear Kenneth With reference to complaint number C-***1.
I have tried calling you since the above posting however unsuccessful. Dineo from the Sandton branch has also tried calling you to set up an appointment should you not want to email signed documents to me.
We still await your response to the email sent on 16 Oct '23.
Kind regards,Vanessa CroweGroup Customer Care
I have tried calling you since the above posting however unsuccessful. Dineo from the Sandton branch has also tried calling you to set up an appointment should you not want to email signed documents to me.
We still await your response to the email sent on 16 Oct '23.
Kind regards,Vanessa CroweGroup Customer Care