Tip of the day: Do not bank with Absa!

Still waiting for Absa to refund me. Money was supposed to be in my account on 28-May according to our agreement. I logged a complaint on hellopeter following 3 unanswered emails to Claudette Lewis and Fareed De Koker. Received Absa standard hellopeter response: apologies and looking into it, and a case ref no via email. Following up on the case ref no I was told it will take up to 5 days to investigate and resolve. Really?! I then escalated the matter on 30-May only to be told today that the escalation will take 2 days to investigate. Again - Really?! This is utterly useless and *********** service from Absa! Absolutely zero customer care. They are quick to accept your money but when it is the other way around they do not honor their agreement. I bet Absa's response to this complaint will be: apologies we are looking into it and it will take 5 days to resolve. Any takers? I now have an account with Nedbank and they are much much more customer focused with immediate responses to queries. You suck Absa!