Timothy from ABSA - Brilliant Spokesperson (in action) for Excellent Customer Service

I called ABSA Internet Banking and a lady named Valencia answered the phone. She was rude and treated me as if I was the dumbest consumer on earth. I'm pretty tech savvy, so I didn't appreciate that much. I kindly said goodbye and told her that the reason I was saying goodbye was because she was extremely rude to me and that I would call back to speak to someone else.

When I called back, I had the most WONDERFUL experience speaking to Timothy. He was knowledgeable as well as professional on the phone and knew exactly what was happening on my side in terms of the app vs my laptop. Timothy, you are the reason that we should still believe in good customer service. You held that flag high today.

Thank you.