1 reviews | Active since Feb 2018
time wasters
Too many voice prompts before getting to the relevant support centre agent to authorise card for overseas use. Excessive no of questions required to validate telephonically to validate I'm me , (at least 7) Amounts to an invasion of privacy. My card is PIN and chip protected time waster for them to get personal information under the guise of security.
Dear Customer
Thank you for bringing this matter to our attention.
Please advise was your issue resolved, and kindly note that for your own protection we have to ask the relevant questions to prevent ***** from taking place on your account.
Should you require assistance, please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Best regards,
Dear Customer
Thank you for bringing this matter to our attention.
Please advise was your issue resolved, and kindly note that for your own protection we have to ask the relevant questions to prevent ***** from taking place on your account.
Should you require assistance, please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Best regards,