Time is Money!!!!

The Foresthill branch is the worst ever. I have yet to go and get served with professional etiquette. The bank is full, and only 2 customer agents to assist. The time frame is never less than 40min - 2hours. No service with a smile, no order as people sit and wait, and que between rails its absolutely shocking. Please can someone assist me on the easiest way of moving my debit orders to cancel? I have been loyal client with them for 20 odd years and this is how the treat people. Waiting an hour and 30minutesto reverse a debit order is ridiculous and unacceptable in my opinion.