Three Years Later Still Not Updated My Credit Profile

<p>I am confused and irritated by the miscommunication between Absa and their collection agency. My credt profile is showing a status code as closed but have a current balance of R 9 535,00 which has a very negative impact on my credit record. I'm so not happy because this account was paid up 3 years ago after receiving a discount offer and I have a confirmation letter to attest to this. I don't know how can someone do such a silly mistake with another persons financial future standing with creditors? </p> <p><br />Can someone please look into this as a matter of urgency</p>