Three weeks, still no card

<p>Three weeks ago I received an SMS notification from ABSA of an attempted ********** online transaction on my credit card account.</p> <p>I immediately went to the nearest branch where I was told that I would need to cancel the card and order a new one. I was told that the new card would take 2-4 working days and would be delivered to the branch (Brooklyn). I was also informed that there would be a “card replacement fee”</p> <p> </p> <p>I’ve received a call each week for the past three weeks from ABSA’s couriers to say that they’ve “just received” the new card from ABSA and want a delivery address to deliver in 2-4 working days.</p> <p>Further, the card on which the ***** was attempted had only recently be delivered due to the old card expiring. The new card was in fact still in the delivery envelope in my safe at home.</p> <p>Can ABSA please explain how the person who attempted the ***** got the card details for a card that had never been used?</p> <p>Why, three weeks later do I still not have a replacement card, and why must I pay a replacement fee for ***** that that is clearly beyond my control.</p>