Three days, empty promises, still no access to internet banking

As I have new phone and sim card I had to get the block removed from the Absa app (an understandable security measure). However, after numerous phone calls, an extremely long and unproductive visit to my local branch not only doesn't my app work but my internet banking has been deactivated too. It's month end and payments need to be made. Three days and many promises later and still nothing works.