MP
Marcel P

1 reviews | Active since May 2015

13 May 2015, 10:22

Threaten to Repo due to Absa mistake on DebitOrder

I was employed by Absa for 3 years until end of Jan'15. Being staff of Absa, the AVAF (Absa Vehicle Finance) debit order went off from our Salary (Pay slip). In Jan'15 I called AVAF to inform them that I am moving to a new employer and that the Debit order must go off from my Cheque account on the last day of each month. I was able to confirm the changes by going on Absa online and viewing the account info.<br> <br> I got a call at the start of May to tell me that I have missed a payment, and that I must make a plan to repay it. This was the payment for Mar'15, and by this time the debit order did go off for April'15. I explained to them that I have arranged the debit order to go off from my Cheque account back in Jan'15 and that I am not able to pay back the missed installment due to me using the money that I have left in my account after the end of the month. They declined my request to reage the account<br> <br> A few days later I got a call to inform me that he can give me a few days to do the payment or he must repo my car.<br> <br> I am highly disgusted as I have never missed an installment in 3 years being an AVAF client, and the missed payment was Absa's mistake as I had money in my account

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Replies (1)
Absa
Absa's reply13 May 2015, 10:49
Official
Hello Prinsie1244,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd