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Algernon C

1 reviews | Active since Jul 2009

31 Jul 2018, 17:22

This time it's good-bye ABSA

5 days ago I sent an email to Absa requesting that my home loan statement be emailed to me instead of posted since I never get a statement. To date i received an automated statement with a ticket number and nothing else. I can't believe that this simple request could take so long to come to fruition. As one of SA's so-called "best banking institutions", I've only received bad service from them, hence the reason I've moved all my business to their competitors. The home loan will be the last item I WILL be moving unfortunately. They're the worst!

0
Replies (3)
Absa
Absa's reply01 Aug 2018, 14:10
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply01 Aug 2018, 14:19
Official

Good day Algernon,

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is ***. Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Best regards,

AC
Algernon C's update27 Aug 2018, 19:59
Reviewer Update
Well we've reached the end of the month and all I've received was an email similar to the response above. Daphne le Grange from Absa is all talk and no show. I drafted two subsequent emails to her which she didn't even bother to answer. Now I am fed up with them. I just want a settlement amount since I will be moving my business away from Absa! I want no association with the brand and hope this bank goes to hell.