This is why I will never bank at ABSA!!!!

I am the executor to my deceased Grandfather's estate and need his last 5 year's ABSA account statements.<br> In December it took me 3 hours at East Gate ABSA to close his account!!!<br> Today, I phone ABSA call centre and ask how to go about to obtain my deceased Grandfather's last 5 year's bank statements, for his account we have closed. The call centre said they could not help, but that his branch would be able to help. Call centre could also not help to confirm which branch he used. I tried Bellville Branch, as he stayed in that area BUT obviously they also said they could not help - and that the ABSA CALL CENTER will be able to help. I was transferred by the Bellvill branch to 3 different persons with the last one transferring me back to the switch board / reception! But I ended up on call to someone in an office who explained she is only babysitting the reception phone as it is being charged!!!! After now being on call with no result with ABSA for nearly an hour between CALL CENTRE and Belvillle I obviously blew my gasket and asked her I hope she can save ABSA's reputation today and refer me to the right place or person to help! But I was cut off!!! THIS IS ABSA at its best!