LB
Linda B
1 reviews | Active since Dec 2024
02 Dec 2024, 15:21
This is uncertain
Hi my absa Trusave account was debited with R3323.46 I have was not asked they just debited my account reference was *** please return all money immediately
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Replies (5)
Absa's replyOfficial
02 Dec 2024, 15:41Dear Linda Bango, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's reply02 Dec 2024, 15:41
Official
Dear Linda Bango, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
LB
Linda B's updateReviewer Update
05 Dec 2024, 08:13I've had an email from Marvellous he hasn't called and yet I am told about a debt which I've been paying and he says he will offer me 50% back and I must make a payment arrangement, which means I'm paying double. The nerve that he hasn't called to sort me out makes me so angry, I want my money on full. Also in future absa stop sneaking into a savings account outside my debit card. Pat my money today!!!
LB
Linda B's update05 Dec 2024, 08:13
Reviewer Update
I've had an email from Marvellous he hasn't called and yet I am told about a debt which I've been paying and he says he will offer me 50% back and I must make a payment arrangement, which means I'm paying double. The nerve that he hasn't called to sort me out makes me so angry, I want my money on full. Also in future absa stop sneaking into a savings account outside my debit card. Pat my money today!!!
Absa's replyOfficial
05 Dec 2024, 08:26Dear Linda Bango, Please accept our sincerest apologies for the delay, I have escalated the matter to our Collections management for urgent attention and feedback, and I will provide you with feedback before the close of business today. From Marvellus Chauke.
Best regards,
Absa's reply05 Dec 2024, 08:26
Official
Dear Linda Bango, Please accept our sincerest apologies for the delay, I have escalated the matter to our Collections management for urgent attention and feedback, and I will provide you with feedback before the close of business today. From Marvellus Chauke.
Best regards,
LB
Linda B's updateReviewer Update
06 Dec 2024, 09:26This is frustrating that the reason of why I was debited keeps changes 1stly explain why you went into my trusave? Also return my money and stop telling me about YE attorneys I spoke to ypu Marvelous in July where you asked me to make arrangements with MBD so return my money and stop running around making exuses
LB
Linda B's update06 Dec 2024, 09:26
Reviewer Update
This is frustrating that the reason of why I was debited keeps changes 1stly explain why you went into my trusave? Also return my money and stop telling me about YE attorneys I spoke to ypu Marvelous in July where you asked me to make arrangements with MBD so return my money and stop running around making exuses
Absa's replyOfficial
06 Dec 2024, 11:19Dear Linda Bango, Please be informed that this matter has been referred to our Collections management for review, I will provide you with feedback before the close of business today. From Marvellus Chauke.
Best regards,
Absa's reply06 Dec 2024, 11:19
Official
Dear Linda Bango, Please be informed that this matter has been referred to our Collections management for review, I will provide you with feedback before the close of business today. From Marvellus Chauke.
Best regards,