This is not on ABSA!

Item: Absa
Rating: 1
Author: Jaco S

WOW AVAF! Send me an official letter in September that my monthly premiums are coming down. I confirm it via email and 2 months in succession the smaller amount is deducted. Now I got an email to say oops, we made an mistake, now I must pay more than I origially paid. The worst part is this, I did allocate the money spared to other debts and not my pocket. This is not on ABSA!

Helpful (0)

Replies (3)

Absa's replyOfficial

05 Dec 2024, 09:26

Dear Jaco Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***1. RegardsPravesh BejayCustomer Value Management

Absa's reply05 Dec 2024, 09:26

Official

Jaco S's updateReviewer Update

05 Dec 2024, 09:47

Always amazes me how quick responses are once the complaints are done on HelloPeter.

Jaco S's update05 Dec 2024, 09:47

Reviewer Update

Always amazes me how quick responses are once the complaints are done on HelloPeter.

Absa's replyOfficial

05 Dec 2024, 09:58

Dear Jaco

Your feedback has been noted, and a formal response will be provided.

RegardsPravesh BejayCustomer Value Management

Absa's reply05 Dec 2024, 09:58

Official

Dear Jaco

Your feedback has been noted, and a formal response will be provided.

RegardsPravesh BejayCustomer Value Management