DV
Danie V
1 reviews | Active since Jan 2010
25 Sept 2021, 18:07
This is not good service :(
Trying to use a new phone with the banking app gets me past the facial scan but no further (apparently success but still failing). Requesting acc and pin but result "error - Please use your...blah blah blah) Phoning the support line got me hung for more than 1/2 hour with no results.... and a disconnect. Lady put me on hold which timed out... Is this really ABSA?
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Absa's replyOfficial
27 Sept 2021, 10:52Dear Danie Vink Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care
Absa's reply27 Sept 2021, 10:52
Official
Dear Danie Vink Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care