this bank is a waist of time

they are sending me mails from january to fica . i send them my documents since then . end over and over again .i complained here about it , the called me still said i must go into a bank . then i went int primrose bank i was second in que . i waited 2 hours in the 2 people que . just so they can say my account was fica'd and no need for me to come in . wat a waist of my time .why are they still sending me this messages why are they playing with there clients like this ?