kK
knitec K
1 reviews | Active since Jan 2018
09 Mar 2021, 08:02
This Absa Online profile has been locked. Visit your branch? For WHAT? Its internet BANKING for a reason!
Absa, please get with the times for goodness sake. My internet banking account keeps getting locked for no reason. And no reason is stated, so I don't even know when this happens. I have to always cross fingers every time I visit your site that its not locked. Why must it be soooo hard!? In this day and age, I must go to the Branch to unlock it, why is it locked in the first place. The whole idea behind internet banking is so i DO NOT have to go to the branch!. In this COVID-19 environment, waste money and time and jump in a car to UNLOCK internet banking that is locked for NO REASON!,. I've never, EVER had issues like this with FNB or any other bank. Get your act together, its 2021.
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Absa's replyOfficial
09 Mar 2021, 08:44Dear knitec knitero
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***0
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply09 Mar 2021, 08:44
Official
Dear knitec knitero
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***0
Kind regards,
Rezona Louw
Group Customer Care