Third attempt to make payment arrangements

This is the 3RD attempt to make payment arrangements with ABSA!<br> <br> It took them 5 days to get back to me,AND after stating very clearly that I don't get payslips,have no HR dept. etc. they still couldn't be bothered.<br> <br> I spoke to a lady (who phoned me from ABSA) to make a payment on my C.C. - Explained my current financial situation. She was very nice (can't remember her name) - I then made the payment as to the amount discussed.<br> <br> Then I get a call to DEMAND the FULL amount,AFTER making an arrangement. They just say, \We don't know who you spoke to - So how do we know who made the arrangement. There is nothing on the system"\""<br> <br> Last time I complained here"