THINK TWICE BEFORE YOU USE ABSA FOR YOUR INVESTMENT HOME LOANS

My mortgage at ABSA is for multiple properties and I wish to sell one of them. In order for me to sell this property ABSA has to provide release figures. On 9 November 2022 my attorney requested these. I have now spoke to ABSA 5 times, providing them with aal the contact details of the tenants, and asking for the release figures. It has been 4 weeks and they still have not provided anything. The buyer I had for the property has just informed my estate agent that he is tired of waiting and he has cancelled the sale. I do not know what to do to get my very straightforward request fulfilled. ABSA’s complete lack of haste and their indifference has cost me a sale. Finding a new buyer will be futile since I do not know how to get ABSA to respond to my very straightforward request.