Think twice before doing business with ABSA

<p>I made an arrangement with ABSA so that one months’ instalment on my bond would be split up within the following 3 months.</p> <p>The consultant said it would be no problem and they will arrange the necessary.</p> <p>Because it was very close to the end of the month the consultant advised me to stop the debit order from my side as it was too late to do it from their side. I stopped the debit order, made the arrangement for the one months’ instalment to be split in the following 3 months and re-enabled the debit order from my side after the 1st. With the arrangement ABSA would reload the debit order with the higher amount for 3 months. The problem is ABSA never reloaded the debit order from their side and did not make the necessary update on the system as per the arrangement. The result was that the debit order never went off and it looked like have not made a payment for the last two months. When I saw the debit order did not go off I phoned ABSA and picked this up. I immediately did an EFT and the ABSA consultant loaded the debit order again (this should have been done with the first consultant).</p> <p>The problem is that I am now listed as a late payer because ABSA did not do the necessary as per the arrangement.</p> <p>I have never in twelve years missed any payment on any of my accounts so I had a very good record. This was the first time I had to make an arrangement because some of my funds came in late. I have now been listed as a late payer because ABSA messed up.</p> <p>I contacted and informed ABSA before the debit order went off, after it was supposed to go off and again when I saw that the debit order that was supposed to be loaded with the higher amount did not go off but I am still being listed as a late payer…this just does not make sense.</p> <p> </p> <p>I will think twice before I do business with ABSA again.</p>