Think again before becoming an ABSA client- they want to suck you dry

After going back and forth with ABSA and being ignored by Pravesh Bejay (Specialist Case Manager (Pre-Ombudsman) to sort out my credit card account I eventually logged a complaint againts them with the Banking Ombudsman. Investigations were done by the ABSA adjudicator and concluded for ABSA to rectify their nonsensical debt they say I have. Guess what, I am being sent from pillar to post again. I called their credit card department and they told me to go to the branch. I get to the branch then I spent 40minutes on the line with a consultant who told me there is nothing he can do to assist as the Ombudsman was suppose to amend my statement. What kind of bull is that? Does the Ombudsman have access to ABSA client accounts? Do they amend statements and update the ITC? This bank does not care about their clients...I am so frustrated