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bhodgson B

1 reviews | Active since Sept 2016

11 Nov 2019, 11:22

******* and Dishonest - Beware of ABSA and being backhanded!

I had a overdraft with ABSA but I kept getting ********** transactions and therefore reported to the branch and they put a hold on the account and advised it would be investigated. Lets also note ABSA made over R10 000.00 in fees for all the return debits and insufficient funds until they finally put a hold on the account. I opened a new ABSA account, made arrangement on the overdraft account to make payments and then to my complete disbelief ABSA deducted R26 940.85 from my account on Friday the 8th of November. Who has this kinda money to pay over in one installment. I have made contact with the branch manager O'Ryan in Montague Garden and I will continue to be a nuisance until my funds are paid back and the payment arrangements are followed as per our agreement with Y.E Attorneys. It seems silly to loose clients that clearly bring business to you for this kind of behavior! Disgusting!

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Replies (1)
Absa
Absa's reply11 Nov 2019, 22:13
Official
Dear Bernice 

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
 Regards 
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management