MO
Maruschka O

1 reviews | Active since Sept 2017

24 Sept 2017, 10:50

*****s of joy

I am terrified to say that I have never had such poor service ever in my life.I do not appreciate hiw they have been putting me through from various people and no one even attempt to help me they just passed me on to the next department...From my expiernce not one person actually tried to help me, and i have been trying for the last two weeks to speak to someone who wants to...This company has never put me first, and the problem is from there side.I feel that they are robbing me, not just regarding money but my happiness and joy too without protecting me.These people's promises on adverti*****ts are showing a false pretense and i will not stop to prove them from on social media.For the last two weeks I have been trying to sort something out that went from on their side, phoning sending emails going into a branch only to repeatedly hear they can't help me..This morning I have been put through 4 different departments and left with the words in all for departments- I can't help you.I AM SICK TO MY STOMACH ABOUT THIS POOR SERVICE..They have no customer service to cimplain about because there isn't any service and I thought i made the best decision to join them and be part of the absa family only to find out your just a number and they DON'T CARE!!!!

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Replies (2)
Absa
Absa's reply26 Sept 2017, 10:23
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly. Also please state what your complaint is about.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply26 Sept 2017, 14:02
Official

ID number invalid please re-check